THE RITZ-CARLTON, MACAU, Macau – A Smart Stay in the City
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Key details
About the Hotel
Galaxy Macau™, Estrada Da Baia Da Nossa Senhora Da Esperanca, S/N, Cotai,
Macau,
China,
Guangdong
All-Suite Accommodations
The Ritz-Carlton, Macau features over 230 suites with floor-to-ceiling windows overlooking Cotai. Rooms include king beds, sitting areas with sofas, flat-screen TVs, minibars, and Nespresso machines. Premier Suites offer separate living areas, while two-bedroom suites accommodate up to 6 guests with marble bathrooms featuring walk-in showers and bathtubs. All rooms have soundproof walls and air conditioning.
Dining and Bars
Lai Heen serves Cantonese cuisine with 51st-floor views and holds a Michelin star. The Ritz-Carlton Café offers French brasserie-style dishes, fresh seafood, and pastries. The Bar & Lounge features 17 gin brands and live entertainment. The Pool Bar provides al-fresco dining with organic beers, biodynamic wines, and fresh juices beside the Grand Resort Deck.
Leisure Facilities
Guests access the Grand Resort Deck with Skytop Adventure Rapids waterpark. The spa includes a heated saltwater pool, infrared sauna, and treatment rooms with dark timber and onyx finishes. The fitness center offers Peloton bikes and Technogym equipment. The property connects to The Promenade shopping area and a 3D Cineplex.
Cotai Strip Location
The hotel occupies the top floors of Galaxy Macau on the Cotai Strip, built on reclaimed land. It's 1 km from The Venetian Macao and 0.5 km from Carmo Hall. Macau International Airport is 15 minutes by car. The property is a 60-minute ferry ride from Hong Kong across the Pearl River Delta.
Services and Accessibility
The Club Lounge on 53/F provides complimentary breakfast, light lunch, afternoon tea, evening cocktails, and late-night sweets. Services include in-room check-in, limousine transfers, and multilingual staff (Chinese, English, Japanese, French, Portuguese). The hotel offers fully accessible rooms with roll-in showers, lowered outlets, and visual alarms. Meeting spaces accommodate up to 780 guests with high-speed Wi-Fi.
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Choose the Room
From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.
Thoughtfully designed amenities for a comfortable & memorable stay
Free Wi-Fi
Parking
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
24-hour security
General
Non-smoking rooms
Free Wi-Fi
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
Hairdresser
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Services
Free airport shuttle
Room service
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Grocery shopping service
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cots
Children's menu
Water slides
Kids club
Spa & Leisure
Outdoor swimming pool
Beach umbrellas
Sun loungers
Casino
Aqua park
Live entertainment
Spa & wellness centre
Sauna
Steam room
Manicure
Waxing
Body scrub
Facial
Treatment room
Back massage
Head massage
Full body massage
Foot massage
Make up services
Room features
Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
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Location
Galaxy Macau™, Estrada Da Baia Da Nossa Senhora Da Esperanca, S/N, Cotai,
Macau,
China,
Guangdong
Map view
Galaxy Macau™, Estrada Da Baia Da Nossa Senhora Da Esperanca, S/N, Cotai,
Macau,
China,
Guangdong
City landmarks
Casino
The Venetian Macao
4200 ft
Casino
The Parisian Macao
1.9
mi
Landmark
Ruins of St. Paul's
3.4
mi
Museum
The Taipa Houses Museum
4200 ft
Museum
Museum of Taipa and Coloane History
4200 ft
Landmark
Macau Stadium
2000 ft
Bridge
The Lotus Bridge
3600 ft
Mall
Broadway Macau
2000 ft
Tower
Macau Tower Convention and Entertainment Center
2.4
mi
Landmark
Four-Faced Buddha Shrine
1.4
mi
Landmark
Carmo Hall
2100 ft
Church
Church of Our Lady of Carmel
4200 ft
Race track
Macau Jockey Club
1.4
mi
Landmark
Carmel Garden
2800 ft
Landmark
Taipa Village Macau
1.2
mi
Landmark
Macau Matsu
4200 ft
Landmark
University of Macau
1.2
mi
Landmark
Pak Tai Temple
4200 ft
Landmark
Macau musicals
4200 ft
Landmark
City of Dreams
1.6
mi
Landmark
Skycab Cable Car
1.6
mi
Mall
Studio City Macao
1.3
mi
Landmark
Aomen Saimahui
1.4
mi
Landmark
Eiffel Tower Experience at Parisian Macau
1.9
mi
Shopping Area
Fortune Diamond at Galaxy Macau
1.9
mi
Landmark
Macau East Asian Games Dome
2.1
mi
Landmark
Eiffel Tower at the Parisian Macao
1.5
mi
Nearby
Rua Gov Tamagmin Barborsa
Tin Hau Temple
1400 ft
Avenida Marginal Flor de Lotus
Galaxy Macau
300 ft
Shopping Area
T Galleria Beauty by DFS
100 ft
Restaurants
Lai Heen
3500 ft
51/F The Ritz-Carlton
Saffron, Banyan Tree Macau
100 ft
Avenida Marginal Flor de Lotus Cotai
Butao Ramen
100 ft
G117
Hong Kong Gold Medal Seafood Hot Pot
900 ft
M01
Belon, Banyan Tree Macau
300 ft
Avenida Marginal Flor de Lotus Cotai
Yoshimori Teppanyaki
200 ft
Shop G117
Cafe Nagomi
200 ft
Avenida Marginal Flor de Lotus
Gosto
2200 ft
Galaxy Hotel
Tsui Wah Restaurant
3500 ft
G024
Terrazza
2200 ft
Galaxy Hotel
Macallan Whisky Bar & Lounge
2200 ft
203
Guest Ratings & Reviews
Real Guest Experiences & Ratings
Guest reviews
5.0/10
based on 28 reviews
9.9
9.9/10 based on 42 reviews
Charles
United States,
May
2024
9.4/10
Staying at this hotel was a top-notch experience overall. The rooms were spotlessly clean, spacious, and came with exclusive access to the Club Lounge, offering an array of meals throughout the day. While the personalized amenities were a delightful touch, the prices were on the higher side. The service was exceptional, going above and beyond to ensure a welcoming and problem-free stay, even surprising me with goodies for my child and celebrating my wife's birthday in our room. The location was perfect, giving easy access to the best of Macau, with a bustling atmosphere and friendly staff who made me feel right at home. The dining options were diverse and satisfying, offering local and western dishes, though the prices were reflective of the quality. The facilities were top-notch, enhancing the overall experience.
Rooms
9.0
The rooms were tip-top clean and spacious, with access to the Club Lounge offering impressive meal options and personalized amenities. However, prices were on the higher side.
Service
10.0
The service here was beyond exceptional, with a welcoming and problem-solving attitude. The staff was meticulous and even went the extra mile to surprise me with goodies and celebrate special moments.
Location
10.0
The hotel's location was perfect, providing access to the best of Macau with a variety of shops and restaurants at the ground floor, and the favorite Casino at The Ritz. The elegant treatment rooms and fantastic massages added to the top-notch experience.
Dining
9.0
The dining experience was exceptional, with a buffet offering diverse local and western foods, along with an in-room dining option. The pricing was reflective of the quality and options available.
Facilities
9.0
The facilities at the hotel were exceptional, offering a wide range of services and amenities to enhance the stay.
Mark
United Kingdom,
May
2024
7.4/10
The hotel offers modern and comfortable rooms with spacious and beautifully decorated interiors. The service was amazing, with helpful, courteous staff who made our journey truly memorable. The location is elegant, providing easy access to the best experiences in Macau. However, the dining options were limited, and the facilities were a bit disappointing.
Rooms
8.0
The room was spacious with soothing decor.
Service
9.0
The service from check-in to departure was amazing.
Location
9.0
The hotel is inside Galaxy Macau Complex, offering easy access to the best of Macau.
Dining
5.0
The dining options were poor with very limited choices.
Facilities
6.0
The facilities were not as expected.
Ed
United States,
April
2024
8.6/10
Upon arrival, I was amazed by the stunning room that looked exactly like the photos on the website. The hotel had gone above and beyond by preparing birthday decorations, a cake, and red wine for me. The luxurious facilities and thoughtful provisions, including our framed photo, truly made the stay special. However, the location was inconvenient due to security reasons, which was a downside.
Rooms
10.0
The room was beautifully decorated and equipped with everything I requested, including cutlery, glassware, and plates. It was a luxurious space that exceeded my expectations.
Service
9.0
The service was exceptional, with friendly and polite staff who were always ready to assist without being intrusive. Their gracious and sincere behavior made my stay truly memorable.
Location
7.0
While the hotel provided easy access to top experiences in Macau and had elegant treatment rooms, the inconvenience due to security reasons was a drawback. However, having access to famous water parks and class services added value to the location.
Dining
8.0
The dining experience was delightful, offering a buffet with a variety of local and Western food options. The in-room dining breakfast was a convenient and enjoyable experience.
Facilities
9.0
The hotel's facilities were top-notch, providing everything I needed for a comfortable stay. The attention to detail and luxurious amenities enhanced my overall experience.
Luxurious Facilities
Inconvenient Location (Security Reasons)
George
United Kingdom,
April
2024
9.2/10
My stay at the hotel was fantastic! The room was huge, from the bedroom to the living room, and my favorite was the bathroom with a jacuzzi and plenty of space in the walk-in closet. I stayed there to celebrate my son's birthday, and the room had spectacular views, was very clean, spacious, and comfortable, with beautiful personalized amenities.
Rooms
10.0
The room was spacious and luxurious, with beautiful personalized amenities and spectacular views.
Service
9.0
The staff recognized us and led us from the ground floor to the lounge check-in desk. They were considerate enough to pack a bag of goodies for my kid for the flight home. The staff were friendly, attentive, and welcoming, always ready to help with a smile.
Location
9.0
The location was perfect, providing easy access to the famous travel spot in Macau-Old Taipa village by foot. It is inside the Galaxy Macau Complex, surrounded by a variety of shops and restaurants, making it a convenient and exciting place to be.
Dining
9.0
The dining experience was delightful, with a buffet offering a variety of local and Western food. The in-room dining breakfast was also a great option to enjoy a meal in the comfort of the room.
Facilities
9.0
The hotel facilities were fantastic, offering everything needed for a comfortable and memorable stay.
Isaac
United States,
April
2024
8.6/10
The hotel offers luxurious rooms with a birthday theme and spacious suites, including a beautifully designed bathroom. The staff, especially Antonio, Kate, and a guest relation lady, are friendly and courteous, although they struggled with providing enough tables for guests. The perfect location provides easy access to Macau's best experiences and features a variety of shops and restaurants on the ground floor. The dining experience offers a buffet with local and western food and a menu with various options, but the local cheese was a hit-or-miss. The facilities are top-notch, rated as very clean, comfortable, and family-friendly, albeit lacking some amenities.
Rooms
9.0
The rooms are very spacious, with separate living and bedroom areas, walk-in closets, and luxurious bathrooms.
Service
8.0
Location
10.0
The hotel is perfectly located, with easy access to the best experiences in Macau, shops, restaurants, and a favorite casino.
Dining
7.0
The dining options are diverse, offering a buffet with local and western food and a menu with various choices.
Facilities
9.0
The facilities are exceptional, offering a range of services for guests to enjoy their stay to the fullest.
Maurice
United Kingdom,
March
2024
9.0/10
I had an incredible stay at the hotel. The rooms were immaculately clean and the staff went above and beyond to make us feel welcome. However, the dining experience left a bit to be desired with limited breakfast options. The location is ideal, right within the Galaxy Macau Complex, offering a plethora of shops and restaurants. The facilities were top-notch, making our stay truly enjoyable.
Rooms
9.0
The room was prepared super clean and spotless, featuring a minibar, one master bathroom, and one guest bathroom. The warm welcome from the front office and guest relation team really set the tone for a great stay.
Service
9.0
The service was exceptional from the moment we checked-in until we left. The staff always looked to 'Go the extra mile' and provided top-quality service. The array of services offered, including room service and laundry, made our stay even more convenient.
Location
10.0
The hotel is situated inside the Galaxy Macau Complex, surrounded by a variety of shops and restaurants. The view from the 33rd floor was breathtaking, adding to the overall experience.
Dining
8.0
The dining options were fantastic, offering a mix of local and western cuisine. The Ritz Cafe provided a lovely dining experience before our departure.
Facilities
9.0
The facilities at the hotel were excellent, providing everything we needed for a comfortable stay. From the relaxing pool area to the convenient grocery shopping service, it was all top-notch.
Justin
United Kingdom,
March
2024
9.2/10
I was completely blown away by the super big and luxurious rooms at this hotel. From the warm welcome by the front office and guest relation team to the beautifully decorated suite adorned with our photo framed and a handwritten welcome card from the GM, every detail exuded luxury. The bathroom, in particular, was amazingly designed, making our stay feel extra special.
Rooms
10.0
The rooms were exceptionally luxurious and beautifully decorated, offering a truly memorable experience.
Service
10.0
The service was beyond attentive and gracious, with every staff member going out of their way to cater to our needs. From Edu's help with our luggage to the detailed in-room check-in and information provided, every aspect was meticulously taken care of.
Location
9.0
The location within the Galaxy Macau resort complex at the Cotai area was simply perfect. With easy access to top-notch experiences and a plethora of shops, restaurants, and entertainment options, it was a dream location for our Macau visit.
Dining
8.0
The dining options, especially the buffet with local and western food, were diverse and satisfying. We enjoyed a variety of dishes from the menu, all of which were delicious and well-prepared.
Facilities
9.0
The hotel's facilities were top-notch, offering everything from convenient shuttle services to fantastic room amenities. The overall experience was enriched by the well-maintained facilities that exceeded our expectations.
Luxurious Rooms
Limited Dining Choices
Martin
United Kingdom,
February
2024
8.8/10
Our stay at the hotel was truly amazing! The rooms were great and big enough for my family of 5, with spectacular views and beautiful greeting decorations that made us feel so special, even during the unlucky weather. The kind room stewards did an excellent job cleaning our rooms.
Rooms
9.0
The rooms were spacious, comfortable, and offered spectacular views.
Service
9.0
The staff was incredibly friendly, courteous, and discreet, always on hand to ensure we were well looked after. They even offered us lunch at the club lounge while waiting for our room to be prepared.
Location
9.0
The location was perfect, inside the Galaxy Macau resort complex at the Cotai area, with easy access to the famous Old Taipa village on foot. The variety of shops and restaurants available on the ground floor added to the convenience of the location.
Dining
8.0
The dining options were fantastic, with a buffet offering a mix of local and western food, as well as a menu where we could choose from eggs, dim sum, noodles, and even healthy options.
Facilities
9.0
The hotel facilities were top-notch, providing everything we needed for a comfortable and enjoyable stay.
Andy
United Kingdom,
January
2024
9.2/10
My stay at the hotel was absolutely wonderful! The room was tip-top clean and spacious, just as it appeared on the website. The service was top-notch, with the staff going above and beyond to ensure I had a great time. The location was fantastic, providing easy access to the best experiences in Macau. The dining options were diverse and satisfying, offering a mix of local and western cuisine. The facilities were exceptional, adding extra comfort to my stay.
Rooms
10.0
The room was impeccably clean, very spacious with luxurious facilities and thoughtful provisions.
Service
9.0
The staff topped that off by being so welcoming and accommodating, making sure nothing was a problem. They even prepared a bag of goodies for my child for the flight back home.
Location
9.0
The hotel provides easy access to some of the best experiences Macau has to offer.
Dining
9.0
The dining experience was excellent, with a buffet offering local and western food and an extensive menu selection.
Facilities
9.0
The facilities were top-notch, including room service, tours/ticket assistance, and a refined private treatment room for relaxation.
John
United Kingdom,
January
2024
9.0/10
I was lucky enough to stay at this hotel during some unfortunate weather, but the pool staff and room stewards made our stay wonderful. The rooms were perfect in every way, from cleanliness to amenities, and offered a spacious layout with a terrific view of Macau.
Rooms
10.0
The rooms were perfect, from cleanliness to decorations, and offered a terrific view of Macau.
Service
9.0
Apart from my utmost gratitude for Tracy, Alan, Winnie, the chef, and the housekeeping maid, the service was top-notch and really made our stay special.
Location
9.0
The location provided a nice break from our busy days, with easy access to shops, restaurants, and the famous Macau attractions.
Dining
8.0
The dining experience, especially the breakfast buffet with local and western options, was a great start to the day.
Facilities
9.0
The facilities at the hotel were luxurious and of top quality.
Clean
Busy casino
Barbara
United Kingdom,
January
2024
9.0/10
My stay at the hotel was absolutely incredible! The pool staff and room stewards were so wonderful, even making my birthday extra special with decorations, a cake, and champagne. The rooms were amazing, exactly like the pictures on the website, with spectacular views. The location gave us a nice break from busy days and offered elegant facilities like a private treatment room with fantastic massages.
Rooms
10.0
The rooms were amazing with spectacular views and birthday decorations.
Service
9.0
The service was exceptional, with Tracy, Alan, Winnie, and the rest of the team being helpful and generous. They ensured guests were well taken care of.
Location
8.0
The location in Macau Old Taipa village was elegant and perfect for relaxation. However, it's not easily accessible for security reasons.
Dining
9.0
In-room dining with local and Western food was a delightful experience, particularly in the early morning.
Facilities
9.0
The hotel's hardware, including the environment, atmosphere, and luxurious facilities, was top-notch.
John
United States,
December
2023
9.6/10
My stay at the hotel was extraordinary! The Suite was upgraded to a Carlton Suite for our anniversary and Christmas celebration, offering a magnificent view. The service was incredibly thoughtful and attentive, catering to all our needs with diligence and going above and beyond for us. The location within the Galaxy Macau resort complex was perfect, providing easy access to shopping, dining, and relaxation options. The dining experience was delightful, with a diverse menu selection. The facilities were top-notch, enhancing our overall experience.
Rooms
10.0
The Suite we stayed in, upgraded to a Carlton Suite, had a fantastic view.
Service
9.0
The staff was friendly, attentive, and welcoming, making us feel truly special.
Location
10.0
The hotel's location inside the Galaxy Macau complex was perfect, offering a variety of shops, restaurants, and relaxation opportunities.
Dining
9.0
The dining experience was fantastic, from in-room breakfast to a diverse menu selection.
Facilities
10.0
The facilities were exceptional, adding to our overall enjoyment and comfort.
Drew
United States,
December
2023
9.0/10
Walking into the hotel felt like stepping into a birthday dream with already prepared decorations and a lovely cake and champagne waiting. The rooms were not only massive and awe-worthy but also impeccably clean with beautiful views and top-notch amenities and available for early check-in. The service was incredibly warm and attentive, truly bringing a touch of Hong Kong Ritz Carlton to Macau. The location inside the Galaxy Macau resort complex at the Cotai area was perfect, offering a variety of shops, restaurants, and the favorite Casino at The Ritz. The dining experience offered a buffet with both local and western food options, though some may find the selection limited. The facilities were impressive, providing everything a guest could need during their stay.
Rooms
10.0
The rooms were beautiful, massive, and awe-worthy from cleanliness, decorations, view, amenities, etc.
Service
9.0
The staff were so helpful and generous with their time and advice, truly warm and attentive.
Location
10.0
The location inside the Galaxy Macau resort complex at the Cotai area was elegant and perfect, with a variety of shops and restaurants available at the ground floor and the favorite Casino at The Ritz.
Dining
7.0
The dining experience was good with a buffet offering local and western food options, though some may find the choices limited.
Facilities
9.0
The facilities were top-notch, offering everything a guest could need during their stay.
Donald
United Kingdom,
December
2023
8.2/10
I absolutely loved my stay at the hotel. The rooms were impeccably clean, very spacious, and had luxurious facilities, making it a perfect haven even during the unlucky weather I was stuck in. The service from the staff was top-notch, especially the thoughtful room stewards who cleaned our rooms and went the extra mile by providing great service. The location inside the Galaxy Macau Complex was elegant and convenient, with everything I needed within reach. However, the dining experience had very limited choices, which was a slight downside during my stay.
Rooms
9.0
The rooms were impeccably clean, very spacious with luxurious facilities and thoughtful provisions.
Service
9.0
The staff provided top-quality service, going above and beyond to ensure my comfort and satisfaction.
Location
9.0
The location inside Galaxy Macau Complex was elegant and convenient with great views and access to various shops and restaurants.
Dining
5.0
The dining experience was poor with very limited choices available.
Facilities
9.0
The hotel facilities were fantastic, offering everything needed for a comfortable and enjoyable stay.
Benjamin
United Kingdom,
November
2023
9.0/10
My stay at the hotel was absolutely delightful. The rooms were incredibly spacious, beautifully decorated, and boasted great views. The service was top-notch, with thoughtful gestures like singing me happy birthday and providing extra goodies for my kid. The location inside the Galaxy Macau resort complex was elegant and provided access to fantastic experiences. The dining options were varied and delicious. The facilities were fantastic overall.
Rooms
9.0
The rooms were large, comfortable, and beautifully decorated, with great views.
Service
9.0
The service was exceptional, with thoughtful gestures and excellent communication.
Location
10.0
The location inside the Galaxy Macau resort complex was elegant, offering easy access to amazing experiences.
Dining
8.0
The dining options were varied and delicious, catering to different tastes.
Facilities
9.0
The facilities were excellent and added to the overall experience of the stay.
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